(AI Enabled Service)
Your company's
AI department
AI Infinity builds and runs outsourced AI departments for mid-size and large companies: strategy, a dedicated squad, applied models and governance, inside the systems you already use. You keep the IP.
(01)The product is a department
This is what your AI department looks like running
Agents working across areas, every action logged, and a person approving what carries risk. Click Review to approve one.
Department console · your company
Areas
Operations feed
Today
- 09:43FinanceReconciliation agent
Matched 2,418 bank entries against the ERP. 3 divergences sent to treasury.
Done - 09:42ProductionSequencing agent
Re-sequenced 14 production orders after a stoppage on line 3.
Done - 09:41SalesSDR agent
Qualified an inbound lead on WhatsApp and booked a meeting for Thursday.
Done - 09:40FinanceAnomaly agent
Held a duplicate supplier payment before release.
- 09:39PeopleEmployee care agent
Answered 37 policy questions on WhatsApp. 2 escalated to HR.
Done
Companies running on AI Infinity
(02)Manifesto
More than a service. Your AI department.
We call this category AI Enabled Service: AI is the method, not the product you buy.
What is AI Enabled Service(03)Inside the department
Four pillars.
One accountable team.
Strategy, a dedicated squad, applied models and governance, delivered as one operation. Everything it builds belongs to your company.
02 · Dedicated operations
A squad that runs AI every day
Agents in production across areas, with SLAs and weekly reviews.
Finance agent· now
2,418 bank entries reconciled with the ERP
01 · AI strategy
A roadmap tied to your P&L
Use cases ranked by impact and feasibility, adopted in waves.
The squad
Four roles around your stack
03 · Applied models
Built on your data, wired to your systems
04 · Compliance & security
Every action on the record
✔ finance.reconciliation · 2,418 matched✔ sales.sdr · meeting booked · CRM updated▲ finance.anomaly · payment held for review✔ approved_by=treasury_lead · 09:52✔ trail sent to AI committee(04)Horizontal coverage
One department.
Every area of the business.
Each area gets its own methodology and agents trained for its context. Hover to see what runs there.
All solutions(05)The category
Where each
model stops
SaaS hands you a tool. Consulting hands you a report. An AI Enabled Service runs the whole cycle and stays.
Read the full comparison- What you receive
- A working AI department
- Who runs it
- A dedicated squad working as your team
- How it is billed
- Engagement by scope, team and governance
- Role of AI
- AI is the method
- What stays
- Your IP and installed capability
(06)Architecture
Built on the systems
you already run
No ERP replacement, no new platform to learn. The AI layer sits on your stack, and every critical action passes a person.
See all integrationsAI Infinity layer
Agents · models · governance
50+ systems already connected in client operations
(07)Results
Measured in
operations
Numbers from AI Infinity engagements, each with the context it was measured in.
+327%
revenue in 90 days
Sales operation
+212%
booked meetings in 45 days
Same sales operation
−37%
customer acquisition cost
Same sales operation
85%
of HR requests resolved without a human
Autonomous employee care
(08)How it starts
From first agent
to full department
Nothing reaches production before it proves its accuracy next to your people.
01
Mapping
We assess workflows, systems and data, and rank use cases by impact and technical feasibility.
What you get
- Process and systems map
- Prioritized use-case backlog
- Adoption roadmap and governance model
Your team: Process owners join interviews and validate the priorities.
02
First agents
Specialist agents go live on critical, low-risk tasks, run in parallel with your team until accuracy is proven.
What you get
- First agents in production
- Integration with your ERP or CRM
- Accuracy validated with your team
Your team: Key users review outputs and approve the switch from parallel run to production.
03
Expansion
New agents join in planned waves, departments connect and workflows are orchestrated end to end.
What you get
- New areas onboarded in waves
- Cross-department orchestration
- Executive dashboards
Your team: Department heads sponsor each wave and set the target indicators.
04
Optimization
Models are refined with accumulated data and the squad keeps evolving the department under SLA.
What you get
- Continuous model improvement
- Advanced predictive analysis
- Ongoing support under SLA
Your team: Leadership reviews results with the squad on a fixed cadence.
(09)Security as a premise
Governance
from day one
Operating inside high-impact organizations means treating security as the starting point. Six pillars, set up in the first week.
- 01
Governance
A dedicated AI committee with defined roles and decision rights from day one.
- 02
Segregation
Environments, data and models isolated per client and per scope.
- 03
Auditing
Continuous audit trails and observability over decisions and operations.
- 04
Compliance
Adherence to LGPD, sector regulation and international best practice, including GDPR for European engagements.
- 05
Continuity
Business continuity and recovery plans, with a monitored supplier chain.
- 06
Culture
Training, a usage policy and first-person incident prevention.
(10)The company
Built in Brazil.
Operating globally.
Founded in January 2024 in Florianópolis, AI Infinity introduced the AI Enabled Service category in Brazil. It operates in the United States through Infinity AI USA LLC and exhibited at MWC Barcelona 2026 through 4YFN.
- HQ
- Florianópolis
- U.S.
- Delaware
- Exhibitor
- MWC 2026
- Florianópolis · HQ
- Delaware · U.S.
- Barcelona · MWC 2026
(11)Insights
AI for business,
without the hype
Field notes on operating AI in real companies: models, governance and the decisions in between.
All insights· 6 min
AI department, AI SaaS or AI consulting: how to choose
Compare an outsourced AI department, AI SaaS and AI consulting by ownership, cost model, operation and risk, and see which one fits your company's stage.
Read· 5 min
Why AI projects stall after the pilot (and who should keep them alive)
Most AI pilots never reach production. See why projects stall after the pilot, from missing owners to model drift, and who should keep them running.
Read· 5 min
The AI adoption expectation gap: why results lag behind the promise
Why AI results arrive later than leaders expect, and how to close the gap with realistic milestones, process readiness, data work and change management.
Read(12)FAQ
Questions buyers ask first
Still deciding? Our team can walk you through how this would work in your company.
Talk to our team01What is an AI Enabled Service?
An AI Enabled Service is a delivery model in which AI is the method, not the product. Instead of selling a tool, the provider takes over the client's AI department: strategy, a dedicated specialist team, governance and models running in daily operations. AI Infinity introduced the category in Brazil in 2024.
02What does an outsourced AI department do?
An outsourced AI department maps where AI creates value, builds agents and models on the company's own data, connects them to the systems already in use, and operates them under governance and SLAs. With AI Infinity it covers four pillars: AI strategy, dedicated operations, applied models, and compliance and security.
03How is an AI department different from buying an AI tool?
A tool gives your team a license to configure and maintain. An AI department delivers working operations: AI Infinity's squad builds, integrates, runs and improves the agents, and answers for the results. What stays in your company is installed capability and intellectual property, not a subscription.
04Who owns the models, agents and data?
The client does. Everything AI Infinity builds for a company, including agents, prompts, integrations and documentation, is the client's intellectual property. Data, environments and models are isolated per client and per scope.
05Which areas of the company does AI Infinity cover?
AI Infinity works across the organization with a methodology and agents trained for each context. Documented areas include production planning (PCP), S&OP, finance, human resources, legal, tax, sales, international trade and customer service.
06Do we need to replace our ERP or CRM?
No. AI Infinity builds the AI layer on top of the systems you already run, such as SAP, TOTVS, Oracle NetSuite, Microsoft Dynamics 365, Salesforce and HubSpot, and channels like WhatsApp and email. More than 50 tools are already integrated in client operations.
07What size of company is the right fit?
Mid-size and large organizations with enough process and data volume to justify an AI department, and with a need for formal AI governance. For sales operations, the model fits companies with a steady flow of qualified leads.
08Does AI Infinity work with companies outside Brazil?
Yes. AI Infinity is headquartered in Florianópolis, Brazil, and operates in the United States through Infinity AI USA LLC. Engagements are available for companies in North America, Latin America, Europe and the Middle East, with remote squads working in English or Portuguese.
Let's build
your AI department
Book a strategy session. We review your current architecture, map the bottlenecks and outline where AI pays off first. The session is free and carries no commitment.