# AI Infinity

> AI Infinity is an AI Enabled Service company that builds and operates outsourced AI departments for mid-size and large organizations: strategy, a dedicated specialist squad, applied models and governance, running inside the client's existing systems. Founded in 2024 in Florianópolis, Brazil, it also operates in the United States.

Key facts: founded 2024 in Florianópolis, Brazil, by Hilson Oliveira (Founder & CEO). U.S. entity: Infinity AI USA LLC (Delaware). Category: AI Enabled Service (AI is the method, not the product). Engagements are scoped by areas, team and governance, not by seats. The client keeps the intellectual property. Exhibitor at MWC Barcelona 2026 (4YFN). Brazilian site (Portuguese): https://iainfinity.com.br

## The model

- [What is AI Enabled Service](https://iainfinity.com.br/global/ai-enabled-service/): definition and comparison with AI SaaS and AI consulting
- [How we work](https://iainfinity.com.br/global/how-we-work/): squad, four-phase rollout, operating rhythm
- [Security and governance](https://iainfinity.com.br/global/security/): six pillars, human checkpoints, LGPD, GDPR, EU AI Act
- [Integrations](https://iainfinity.com.br/global/integrations/): 50+ systems including SAP, TOTVS, Oracle NetSuite, Microsoft Dynamics 365, Salesforce, HubSpot, WhatsApp
- [Results](https://iainfinity.com.br/global/results/): case studies with measured outcomes

## Solutions by business area

- [AI for Production Planning](https://iainfinity.com.br/global/solutions/production-planning/): Demand forecasting, dynamic sequencing and predictive maintenance on your existing ERP and MES.
- [AI for S&OP](https://iainfinity.com.br/global/solutions/sales-and-operations-planning/): A shared demand signal, real-time visibility and scenario simulation for a weekly S&OP cycle.
- [AI for Finance](https://iainfinity.com.br/global/solutions/finance/): Continuous reconciliation, predictive cash flow and a 3–5 day close on the ERP you already run.
- [AI for HR](https://iainfinity.com.br/global/solutions/human-resources/): An employee assistant that resolves 85% of requests, plus engagement, communication and career plans.
- [AI for Legal](https://iainfinity.com.br/global/solutions/legal/): Contract review at scale, litigation monitoring and drafting support, with lawyers in control.
- [AI for Tax](https://iainfinity.com.br/global/solutions/tax/): Continuous compliance monitoring, filing cross-checks and tax credit recovery on your fiscal data.
- [AI for Sales](https://iainfinity.com.br/global/solutions/sales/): AI trained on your CRM that answers and qualifies leads 24/7. +327% revenue in 90 days for one client.
- [AI for Import & Export](https://iainfinity.com.br/global/solutions/international-trade/): Predictive freight tracking, customs document checks and logistics that adapt to disruption.
- [AI for Customer Service](https://iainfinity.com.br/global/solutions/customer-service/): Conversational support on WhatsApp, email and chat that resolves routine requests and escalates the rest.

## Insights

- [AI department, AI SaaS or AI consulting: how to choose](https://iainfinity.com.br/global/insights/ai-enabled-service-vs-saas-vs-consulting/): Compare an outsourced AI department, AI SaaS and AI consulting by ownership, cost model, operation and risk, and see which one fits your company's stage.
- [Why AI projects stall after the pilot (and who should keep them alive)](https://iainfinity.com.br/global/insights/why-ai-projects-stall-after-the-pilot/): Most AI pilots never reach production. See why projects stall after the pilot, from missing owners to model drift, and who should keep them running.
- [The AI adoption expectation gap: why results lag behind the promise](https://iainfinity.com.br/global/insights/ai-adoption-expectation-gap/): Why AI results arrive later than leaders expect, and how to close the gap with realistic milestones, process readiness, data work and change management.
- [AI governance for mid-size companies: a practical starting model](https://iainfinity.com.br/global/insights/ai-governance-for-mid-size-companies/): A practical AI governance model for mid-size companies: committee, usage policy, data segregation, audit trails, human checkpoints, continuity and culture.
- [Agentic commerce: how to prepare your catalog for buyers who shop through AI](https://iainfinity.com.br/global/insights/agentic-commerce-catalog-readiness/): How to prepare a product catalog for AI shopping agents: structured data, complete attributes, machine-readable policies, fresh prices and stock, new metrics.

## Company

- [About AI Infinity](https://iainfinity.com.br/global/company/): story, leadership, values, offices
- [Contact](https://iainfinity.com.br/global/contact/): book a strategy session (contato@iainfinity.com.br)
- [Careers](https://iainfinity.com.br/global/careers/)

## Optional

- [Full text for AI assistants](https://iainfinity.com.br/global/llms-full.txt): all key pages in plain Markdown
- [Privacy notice](https://iainfinity.com.br/global/privacy/)